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Account Opening & Managing

27
  • How do I close my trading account?
  • What are the specifications of the documents to be uploaded?
  • Does WB Invest have an App?
  • Why do you need Proof of Address?
  • Why do you need proof of identity?
  • Does WB Invest accept US clients?
  • How can I upload or send my documents to you?
  • Why is my Account still shown as pending on the portal?
  • How do I change my account details?
  • How do I change the language?
  • Can I view the history of my trade from the Portal?
  • Can I open a corporate account?
  • How do I log out of the Portal?
  • What base currencies can I open an account in?
  • How can I submit an enquiry?
  • How can I change my account/portal passwords from my Portal?
  • What are the account types offered by WB Invest?
  • What are the advantages of the MT4 account?
  • How can I create a Demo Account?
  • What is Proof of Address?
  • What documents do I need to open an account?
  • How can I create a Live Account?
  • How can I reset Portal Password (Forgot Password)?
  • Can I open more than one account?
  • Are demo accounts limited in any way?
  • What is Proof of Identity?
  • How can I submit a complaint?

Trading Platform

55
  • How can I create an ‘Investor Password’ on the MT4?
  • How can I change password via mobile (Apple)?
  • How can I change password via mobile (Android)?
  • Where can I view account balance and trade history on MT4?
  • How can I receive news on the MT4?
  • What is the time display on the platform based on?
  • My account is active, why am I unable to place a trade?
  • How can I change password from the MT4 Platform?
  • Why don’t you manage Clients’ funds?
  • Does my open position close when I log out of MT4?
  • Does the MT4 platform include Expert Advisors?
  • How can I access the financial status of my trading account / Account Balance Inquiry/ my open positions?
  • How can I download the MT4 Platform on Mac OS PC?
  • What does the ‘Market Watch’ display?
  • Do you manage Clients’ funds?
  • How can I switch between Real and Demo accounts?
  • How can I change the MT4 Server on my mobile?
  • How can I download the MT4 Platform on desktop?
  • How can I download the MT4 Platform on my mobile (Apple)?
  • How can I download the MT4 Platform on my mobile (Android)?
  • How can I log into the trading platform?
  • How can I download the MT5 Platform on my desktop?
  • How can I log in to my MT5 platform?
  • How can I open an MT5 account with WB Invest?
  • Is Metatrader 5 available on mobile devices?
  • Where can I view account balance and trade history on the MT5?
  • How can I receive news on the MT5?
  • How can I create an ‘Investor Password’ on the MT5?
  • How can I change the MT5 Server on my mobile?
  • How can I download the MT5 Platform on Mac OS PC?
  • How can I download the MT5 Platform on my Android mobile device?
  • How can I download the MT5 Platform on my Apple iOS mobile device?
  • Does my open position close when I log out of MT5?
  • What are the financial instruments available under the MT5 Trading Account?
  • How can I change my password on the MT5 Platform?
  • Does the MT5 platform include Expert Advisors?
  • What tools and benefits does the MT5 offer?
  • How do I modify or delete a pending order on the MT5?
  • What are the advantages of the WB Invest MT5 account?
  • How do I place a pending order on the MT5?
  • What are the system requirements for the MT5 platform?
  • What is the difference between the MT4 and the MT5?
  • What types of orders can I place on the MT5?
  • How do I customize charts on the MT5 platform?
  • What indicators are available on MT5?
  • How do I use Expert Advisors (EAs) on MT5?
  • How do I backtest my trading strategy on MT5?
  • How do I set up alerts on the MT5?
  • What is the Market Depth feature on the MT5?
  • How do I use the economic calendar on the MT5?
  • How do I update the MT5 to the latest version?
  • How do I manage multiple accounts on the MT5?
  • How can I customize indicators on the MT5?
  • How do I access historical data on the MT5?
  • How do I fix my EA (Expert Advisor) after an asset/symbol name change on the MT4 or MT5?

Promotions

11
  • How can I receive the $30 Welcome Bonus ?
  • How long will take for my withdrawal to be processed?
  • How can I withdraw my Profits from the $30 Welcome Bonus?
  • Why am I unable to send a withdrawal request?
  • Can I withdraw all the profits generated from the $30 Welcome Bonus?
  • How can I receive the Deposit Bonus?
  • How can I take part in the Loyalty Programme?
  • How does the Loyalty programme work?
  • Why is my Account still under ‘pending’ status on the Portal?
  • How to verify your Phone number (OTP)?
  • How long does it take for my account to be verified?

About WB Invest

16
  • What is the customer support operating hours?
  • Which countries do you support for opening an account?
  • Is WB Invest a Dealing Desk or No Dealing Desk?
  • How long has WB Invest been in business?
  • Are my funds safe?
  • What will happen to my money in case of bankruptcy?
  • What type of broker is WB Invest?
  • Is WB Invest STP or ECN?
  • Which Authorities is WB Invest Ltd. regulated by?
  • Why trade with WB Invest?
  • Where are your offices?
  • Who is WB Invest Ltd?
  • Which Authorities is WB Invest Ltd regulated by?
  • Are my personal details secure with you?
  • What email address can I use to contact you?
  • Which number should I call to contact your Customer Support?

Getting Started & Verification

4
  • How can I register to the Portal?
  • How can I change my personal details?
  • How do I verify my email?
  • How old do I need to be to trade with WB Invest?

Trading

108
  • What does Cancelled Order mean?
  • What are Cross Currency Pairs?
  • What are Currency Pairs?
  • What is an Exotic Currency?
  • What is a Limit Order?
  • What is a Lot?
  • What is a market order?
  • What is a pending order?
  • Is Scalping allowed?
  • Do you apply Rollover/Swaps to hedged positions?
  • Are the buy and sell orders executed in real time?
  • How are Swaps calculated?
  • Why are you charging commissions on Forex and Precious Metals on Zero Accounts?
  • Can my account go into a negative balance?
  • What happens if my closed transaction profits or losses are in another currency from my base account currency?
  • Why am I getting delays in execution?
  • What are fixed spreads?
  • What are floating spreads?
  • To how many decimal places do you quote prices?
  • How can activate/deactivate the One Click Trading?
  • What is a Market Gap?
  • What does Good till Cancelled (GTC) mean?
  • What does Hedging mean?
  • Is Hedging allowed?
  • What can cause closure of my positions?
  • Are there any hidden fees?
  • Why am I unable to close my position?
  • What does “Ask” mean?
  • What does “Bid” mean?
  • What is Leverage?
  • What is Margin Call?
  • What is Margin?
  • What is Margin Level?
  • What is the Margin Requirement?
  • What is Margin Trading?
  • Can I trade during the weekend?
  • What trading platforms does WB Invest offer?
  • Why was my pending order not executed?
  • What are the benefits of trading CFDs?
  • Can a friend/family member trade for me?
  • How do I calculate the P/L (Profit or Loss) per trade?
  • What is a pip/tick?
  • How do you determine the financial instrument’s rates (prices)?
  • What does Resistance (Resistance Level) mean?
  • Where can I find the Roll/Swap charges?
  • Why is my account charged 3 times for open positions on Wednesday?
  • Are swap charges applied on all instruments?
  • What is Spread?
  • Why does the spread vary?
  • Do you offer swap-free accounts?
  • What is Storage?
  • What does Support (Support Level) mean?
  • When are Swaps calculated?
  • What is a Base Currency?
  • What does Equity mean?
  • What is Forex?
  • Is it better to have higher or lower leverage?
  • What is the difference between a Stop Order and Limit Order?
  • What are Major Currency Pairs?
  • What is One Click Trading?
  • Why is there a loss as soon as I open a trade?
  • What is a Term / Quote Currency?
  • What is Free Margin?
  • What is a Take Profit order?
  • What is a Stop Loss order?
  • How do I modify or delete a pending order on MT4?
  • How do I modify/remove a Trailing Stop?
  • How do I place a pending order on MT4?
  • How do I set or modify the Stop Loss?
  • How do I set or modify the Take Profit?
  • Is there a difference in price movements between Real and Demo accounts?
  • Are there any restrictions with regards to trading methods?
  • Is Sniping allowed?
  • How do I set a Trailing Stop Order?
  • What is a Trailing Stop?
  • Can I trade during the news?
  • Can I close part of my trade? (partially close an order)?
  • What is the maximum transaction per account?
  • What should I do to avoid stop out of my account?
  • What is an expiry of a Financial Instrument?
  • What happens to the CFD Instruments upon the expiration of the current contract?
  • What is Contract for Difference (CFD)?
  • Where do I find information regarding each instrument?
  • How do I calculate the Margin Requirement?
  • What happens to my positions if I reach the stop out level?
  • What is the Market / Trading Hours?
  • What is the PIP/Tick value?
  • What is Rollover/Swap?
  • What is Slippage?
  • When does slippage occur?
  • What is the leverage of the Trading Account?
  • What is the minimum and maximum transaction lot size?
  • What is the minimum spread?
  • What Spread do you provide?
  • What are the risks involved in trading CFDs?
  • How can I calculate the required funds to open an order?
  • Can I trade options at WB Invest?
  • Does WB Invest charge overnight fees?
  • How do I change my leverage?
  • When does the expiration of CFD contracts take place?
  • What is the Stop Out level?
  • How can I close a position?
  • How can I open a new position?
  • What are the financial instruments available under MT4 Trading Account?
  • Can I have a different leverage from the default one?
  • Can I have a different leverage from the default one?
  • Where can I find the expiration dates of the CFD instruments?
  • How are financial instrument prices determined?

Deposits & Withdrawals

24
  • Does WB Invest charge conversion fees?
  • Does WB Invest charge deposit fees?
  • Can I transfer money internally between my accounts?
  • How do I withdraw funds from my account?
  • How can I deposit by bank transfer?
  • How can I deposit via ‘Neteller’ ?
  • How can I deposit via ‘Skrill’ ?
  • How can I fund my account?
  • Why has my Credit/Debit card deposit been declined?
  • What is the minimum withdrawal amount?
  • Which credit cards are accepted?
  • Do you cover deposit charges?
  • Does WB Invest charge withdrawal fees?
  • Are withdrawals instant?
  • How long does it take to process my withdrawal request?
  • Which method should I use for withdrawal?
  • How can I cancel my withdrawal?
  • How can I find which payment system is available to me?
  • What methods can I use to fund my account?
  • How can I deposit via Credit/Debit card?
  • How can I deposit via WebMoney?
  • What is the status of my Payment?
  • What is the minimum deposit?
  • Do you charge any commissions?

Loyalty Rewards

29
  • What is the WB Loyalty Program and who can participate?
  • How does the Loyalty Program operate?
  • How is your Loyalty Status determined?
  • How can you earn and redeem points?
  • Will I be able to participate in other promotions by WB Invest?
  • Do I need to sign up for the Loyalty Program?
  • Can I opt out of the Loyalty Program?
  • What Loyalty Status level do I start at when I first register with WB Invest?
  • What determines the cash value of my Loyalty points?
  • What if my account’s base currency is not in USD?
  • How do I keep track of my loyalty points balance?
  • Is it possible to lose my points?
  • Can I withdraw the value of my points?
  • How is my status determined?
  • When will my status update?
  • What is the difference between loyalty statuses?
  • What if I have more than one trading account?
  • Is it possible to lose my Loyalty Status?
  • How are loyalty points earned?
  • What are Closed Lots?
  • What is the Interest Program?
  • What are the interest rates for each Loyalty Status tier?
  • How is daily interest calculated?
  • What is net trading balance or net trading capital?
  • When is interest paid out?
  • Can I opt out of receiving Interest once I activate it?
  • Can the Terms and Conditions of the Loyalty Program change?
  • What is the minimum number of points required to redeem for cash?
  • Is Interest available in my region?
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Loyalty Rewards

  • What is the WB Loyalty Program and who can participate?
  • How does the Loyalty Program operate?
  • How is your Loyalty Status determined?
  • How can you earn and redeem points?
  • Will I be able to participate in other promotions by WB Invest?
  • Do I need to sign up for the Loyalty Program?
  • Can I opt out of the Loyalty Program?
  • What Loyalty Status level do I start at when I first register with WB Invest?
  • What determines the cash value of my Loyalty points?
  • What if my account’s base currency is not in USD?
  • How do I keep track of my loyalty points balance?
  • Is it possible to lose my points?
  • Can I withdraw the value of my points?
  • How is my status determined?
  • When will my status update?
  • What is the difference between loyalty statuses?
  • What if I have more than one trading account?
  • Is it possible to lose my Loyalty Status?
  • How are loyalty points earned?
  • What are Closed Lots?
  • What is the Interest Program?
  • What are the interest rates for each Loyalty Status tier?
  • How is daily interest calculated?
  • What is net trading balance or net trading capital?
  • When is interest paid out?
  • Can I opt out of receiving Interest once I activate it?
  • Can the Terms and Conditions of the Loyalty Program change?
  • What is the minimum number of points required to redeem for cash?
  • Is Interest available in my region?